Konferenciakalauz

Knowledge is increasingly recognized as the most important resource in organizations and a key differentiating factor in business today. It is increasingly being acknowledged that Knowledge Management (KM) can bring about the much needed innovation and improved business performance in organisations. Knowledge management plays a crucial role in the development of sustainable competitive advantage through innovation whether in products or services. Although much has been written about product innovations, there is very little research in service innovation. The service sector now dominates the economies of the developed world. Service innovation is fast becoming the key driver of socio-economic, academic and commercial research attention.

One of the main drivers that shapes services and service organizations is the increasing intensity of knowledge in services, and the impact of information and communication (ICT) technologies on them. Because knowledge in knowledge-intensive services is typically located in product, service or both, it is important to collect, store, modify, update and distribute it in a way that would provide value for the clients.

Understanding knowledge as a key resource for innovation can be seen as a knowledge management problem. Although there are several perspectives on Knowledge Management, they all share the same core components, namely: People, Processes and Technology. Some take a techno-centric focus, in order to enhance knowledge integration and creation; others adopt an organizational focus, in order to optimize organization design and workflows. Many take an ecological focus, where the important aspects are related to people interaction, knowledge and environmental factors as a complex adaptive system similar to a natural ecosystem.

The fifth International Conference on Knowledge Management in Organizations (KMO) aims at providing an international forum for authors to present and discuss research focused on the role of knowledge management for innovative solutions in industries, as well as to shed light on recent advances in knowledge-intensive service systems for organizations. The scientific objective of the conference is to identify challenging problems on the role of knowledge management on designing innovative product service systems, as well as to identify future directions research for the role of knowledge management in service innovation in academia and industrial sectors.

This conference calls for papers that offer provocative, insightful, and novel ways of developing innovative systems through a better understanding of the role that knowledge management plays.

Topics of conference include, but are not limited to:

Knowledge creation and capture
Knowledge representation
Knowledge sharing
Knowledge evaluation
The role of knowledge management in organisations
Cultural barriers that hinder effective knowledge management
Keys to successful knowledge retention
Knowledge Management in the cloud
The impacts of Knowledge Management in the organisation
Integrating Knowledge Management and Risk Management
Tools and technology for knowledge management
Knowledge Management in Government and Nonprofit organizations
Creating Transparency with Knowledge Management
Individual knowledge vs. organisational knowledge
Theory of knowledge
Knowledge Management in Libraries and Information Sectors
Narratives, Stories and Anecdotes for Learning and Knowledge Transfer
Copyright, Creative Commons and Ethical Issues in a Knowledge Economy
Knowledge Management in Education
Knowledge Management Tools and Techniques
The role of Knowledge Management in tourism
Knowledge Management in tourism
Knowledge Management and Game Theory
Knowledge Management and Collaboration
Knowledge Networks and Ecologies
Inter-organizational Knowledge and Information Flows between Organizations
Collaborative Technologies and Cultures
Measuring the Intangible Value of Collaboration
Managing Knowledge for Global and Collaborative Innovations
Knowledge Management for Social Change and Innovation
Co-production of knowledge
Using Knowledge Management programs to improve citizen services
Knowledge-intensive services; Services as complex systems
Service business models (in-sourcing, shared services, outsourcing, off-shoring)
Service design and modelling; Service development and design processes
Managing service delivery and operations
Integrating structured and unstructured work IT service delivery systems
Service innovation; Service supply chain management; Service value chain management
Service risk management
Privacy and security in services; Intellectual property issues in services
Service level agreements
Applying service design principles
Evolution of Service Oriented Innovation/Value Networks
Software as a service
Customer care and call centre management services
Service taxonomy, Service simulations; Self service
Knowledge discovery and data mining in the service industry
Knowledge management and knowledge capture in services
Tourism services

Important Dates

18 February 2010: Submission of papers (Paper registration)

4 March 2010: Notification of Acceptance

18 March 2010: Camera ready due

18 March 2010: Early bird registration (Conference registration)

18 April 2010: Last registration (Conference registration)

18–19 May 2010: Conference